Personal Information You Provide

• Contact Details: Name, email address, phone number, and postal address when you enquire about our programs
• Educational Background: Previous business experience, current skill level, and learning objectives
• Program Preferences: Specific courses of interest, preferred learning methods, and scheduling preferences
• Communication Records: Messages you send us, feedback forms, and consultation notes
• Financial Information: Only payment details necessary for course enrolment, processed securely through third-party providers

Automatically Collected Information

• Website Analytics: Pages visited, time spent on site, and navigation patterns to improve our content
• Technical Data: IP address, browser type, device information, and operating system
• Cookies & Tracking: Essential cookies for site functionality and optional analytics cookies with your consent
• Learning Progress: Course completion rates, quiz results, and engagement metrics for enrolled students

Educational Content Personalisation

We analyse your learning patterns and feedback to suggest relevant courses, adjust difficulty levels, and recommend additional resources that match your entrepreneurial interests. This includes tracking which topics you engage with most and identifying knowledge gaps we can help fill.

Communication Preferences

Your contact information allows us to send course updates, new program announcements, and educational resources. We respect your communication preferences and provide easy opt-out options for marketing messages while maintaining essential course-related communications.

Service Providers & Partners

• Payment Processors: Secure payment gateways handle financial transactions with bank-level encryption
• Email Services: Trusted providers manage our communication systems with strict privacy agreements
• Analytics Partners: Website analytics providers help us understand user behaviour with anonymised data
• Learning Platform: Course delivery systems process student progress data to enable your educational experience
• Guest Instructors: Selected expert educators may access relevant student information to provide personalised guidance

Legal Requirements

We may disclose information when legally required, such as responding to court orders, regulatory investigations, or protecting against fraud. Any such disclosure will be limited to what's legally necessary and we'll notify affected users when legally permissible.

Access & Portability Rights

You can request a complete copy of your personal information we hold, including course progress, communication history, and profile details. We'll provide this in a readable format within 30 days, and you can transfer this data to another service provider if desired.

Correction & Update Process

Keep your information current by updating your profile directly through your student dashboard or contacting our support team. We'll verify identity before making changes and ensure updates are reflected across all relevant systems.

Deletion & Retention

• Account Deletion: Request complete removal of your personal data, subject to legal retention requirements
• Selective Deletion: Remove specific information while maintaining your account and course access
• Retention Periods: Active student data retained for course duration plus 7 years for educational records
• Backup Systems: Deleted data removed from backups within 90 days of deletion request

Communication Controls

Manage your communication preferences easily through your account settings or email links. You can choose to receive course updates only, opt into marketing communications, or customize frequency and topics based on your interests.

Technical Safeguards

• Data Encryption: All data transmitted and stored using AES-256 encryption protocols
• Secure Hosting: Australian-based servers with 24/7 monitoring and intrusion detection
• Access Controls: Multi-factor authentication and role-based access for all staff members
• Regular Updates: System patches and security updates applied promptly
• Backup Systems: Encrypted, geographically separated backups with tested recovery procedures

Operational Security

Our team receives regular privacy and security training, following strict protocols for handling personal information. We conduct annual security audits, maintain incident response procedures, and limit data access to staff members who need it for their specific roles.

Data Breach Response

In the unlikely event of a data breach, we'll notify affected users within 72 hours and relevant authorities as required by law. Our response plan includes immediate containment, thorough investigation, and implementing additional safeguards to prevent future incidents.

Overseas Locations

Limited personal information may be transferred to United States-based cloud services, European Union payment processors, and Canadian analytics providers. All transfers comply with Australian privacy laws and include contractual protections equivalent to Australian standards.

Change Notification Process

• Major changes announced 30 days in advance
• Updated policy posted on our website with revision date
• Email notification to all active students and subscribers
• Opportunity to opt-out or modify preferences before changes take effect